- WHEN CAN I ORDER?
Orders are accepted for our fall selections at any time, but will not be shipped until approximately September 20 through January 15, and afterwards with limited availability (please call to check). You may also place orders for our spring selections at any time. Those will be shipped from approximately March 20, ending June 15. PLEASE CHECK EACH VARIETY ORDERED FOR THEIR CORRECT PLANTING TIME. You may mix fall planted and spring planted bulbs in the same order, and they will be shipped in the appropriate season -- you will just be charged once for shipping.
- HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our products will be shipped at the appropriate planting time for your area, and when it is shipped we will send you a confirmation letter stating approximately when you can expect your shipment. If there are any problems with shipping your order, we will notify you immediately. PLEASE NOTE OUR SHIPPING DATES:
Fall Shipping Season (approximately September 30 - January 15)*
Spring Shipping Season (March 20 - June 15)
* Bearded Iris, Crocus sativus, Eranthis, Galanthus and Lycoris orders will be shipped as soon as available in Fall.
* Forcing (prepared) Amaryllis begin shipping mid-October
**Orders from colder zones received after shipping has begun will have priority as long as weather permits.
- WHAT TYPE OF SHIPPING SERVICES DO YOU USE?
We use UPS and UPS Sure Post and occasionally the US Postal Service. Please note that for UPS we do need a physical shipping address for your order as they do not deliver to P.O. boxes. We must also have your phone number and email in order to process all shipments online. If you don't have an email please call and order by phone. We do not ship to Hawaii, Mexico, Canada, Puerto Rico or overseas.
- WHAT HAPPENS IF AN ITEM IS BACK-ORDERED / NOT AVAILABLE?
If an item must be backordered we will let you know when we expect it to become available for shipping. At that point you can decide if you still want to receive those backordered items. You will not be charged shipping charges for any backordered items. We will notify you immediately if a backordered item becomes unavailable.
- WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged when your order is placed.
For Fall & Spring Catalog items, the shipping charges are based on order value and are as follows:
$ 0.00 - $ 29.99 = $ 7.95
$ 30.00 - $ 59.99 = $ 10.95
$ 60.00 - $ 99.99 = $ 15.95
$ 100.00 - $ 149.99 = $ 21.95
$ 150.00 - $ 299.99 = $ 30.95
$ 300.00 - $ 499.99 = $ 45.95
$ 500.00 - $ 799.99 = $ 56.95
over $ 800.00 = free
Shipping to Alaska will be charged the actual shipping charges for those orders. If in Alaska, you will be notified what those charges are. For a quote, please contact our office at 1-888-321-0821, fax at 888-318-5058, or email us at firstname.lastname@example.org.
- HOW DO I PAY FOR MY PRODUCT?
We accept: Discover, MasterCard, Visa or check. Texas residents will be charged sales tax of 6.25% on all products.
- IS IT SAFE TO USE MY CREDIT CARD ONLINE?
In order to provide our customers with the most secure and private online shopping environment available, Mary’s Garden Patch uses state-of-the-art technology to protect credit card and other information you provide when placing an order.
- WHAT IS MARY’S GARDEN PATCH'S GUARANTEE?
Unpack and open bags upon delivery. Bulbs need fresh air! We warrant all bulbs to be healthy at the time of shipping. If, upon receipt of your shipment, you are not satisfied with the quality of our bulbs, notify us at our phone number: 888-321-0821 or email: email@example.com within 5 days of delivery for replacement, refund of purchase price or for credit on your account. If, for any reason, the product that you purchased did not perform according to your expectations, we will replace it free of charge in the next growing season. Delivery Disclaimer: This store cannot be held responsible should any problems occur with delivery once the goods have left our premises, nor if you furnish us an incorrect address. We cannot be held responsible for losses due to: extreme weather conditions, improper storage conditions, delayed planting, improper site conditions, improper climate plantings, forcing, pre-chilling, planting in raised beds or for any costs other than the actual cost of the bulbs.
- WHAT IS MARY’S GARDEN PATCH'S POLICY REGARDING SUBSTITUTIONS?
If a plant or bulb is not up to our quality standards, or there is a crop failure, or an unexpected demand for an item and we run out of stock, we will send you an email asking if you would like to substitute another of the same type or a different bulb of equal value. If you do not wish to substitute we will refund that portion of your order. If an item can be planted in either Fall or Spring, we may ask if you'd like to backorder and have it shipped in the next season.
- CAN I RETURN AN ITEM I PURCHASED ONLINE FROM MARY’S GARDEN PATCH?
Yes, you can. If, upon receipt of your shipment, you are not satisfied with the quality of our bulbs, notify us at our phone number: 888-321-0821 or email: firstname.lastname@example.org within 5 days of receipt for replacement, refund of purchase price or for credit on your account. Please do not return until speaking with us.
- WHAT IF BULBS FAIL TO GROW?
If your bulbs fail to sprout, we will gladly replace them the next season, providing we have heard from you within 6 months of your purchase. We hope you understand that we cannot be responsible for weather conditions or improper care. PLEASE CHECK WITH YOUR LOCAL COUNTY EXTENSION OFFICE TO MAKE SURE THAT THE BULBS YOU ORDER ARE SUITABLE FOR YOUR AREA. If you have a question, you can also call customer service at 1-888-321-0821, or for faster service email us at email@example.com
- WHAT CAN I EXPECT WHEN I RECEIVE MY SHIPMENT?
All bulbs are packaged in a way that is right for them to survive. All packages have a sticker identifying the contents. Please open immediately upon receipt. Bulbs need fresh air.
- HOW SOON MUST I PLANT MY ORDER?
All items are shipped around the best planting time for your area. If you can not plant them immediately, take the bulbs or perennials out of the shipping carton and allow air to circulate around them until you can plant them. Do not hold more than one week.
- HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?
You will receive a confirmation of your order by email within 24 hours of placing it. Please print or make a note of your order number for future reference. If you do not receive a confirmation, please email or call customer service at 1-888-321-0821 or fax at 888-318-5058 right away!
Please call customer service at 1-888-321-0821, between 8:30 AM - 4:30 PM Central Time, Monday through Friday. You can write us at Mary’s Garden Patch., 2323 Seawillow Rd., Lockhart, TX 78644. Fax us at 1-888-318-5058 or, for faster service, email us at firstname.lastname@example.org.